Privacy Policy — Senses and Beyond Ltd.
Last updated: January 23, 2025
This Privacy Policy describes how Senses and Beyond Ltd. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, make a purchase, or otherwise interact with us through www.sensesandbeyond.co (the "Site").
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page and indicated by a revised "Last updated" date.
How We Collect and Use Your Personal Information
We collect personal information to fulfill orders, provide customer support, improve our services, and communicate with you. The type of information we collect depends on how you interact with our Site.
We collect the following categories of personal information:
Information You Provide Directly:
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Contact details: name, address, phone number, email
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Order details: billing/shipping addresses, payment info (processed via secure third parties), phone, email
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Account details: username, password, and security questions
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Customer support communications
Providing this information is optional, but some features may not be accessible without it.
Information We Collect Automatically:
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Device and usage information: IP address, browser type, operating system, pages visited, time spent on the Site
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Cookies and similar technologies to enhance functionality, remember your preferences, and analyze traffic
Information from Third Parties:
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Shopify (e-commerce platform and checkout processor)
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Payment processors
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Analytics providers
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Advertising or social media platforms (if applicable)
How We Use Your Information
We use personal information for purposes including:
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Order Fulfillment: Processing payments, shipping orders, handling returns and exchanges
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Account Management: Creating and maintaining your customer profile
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Customer Service: Responding to questions or complaints
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Marketing & Promotions: Sending newsletters or product offers if you’ve opted in
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Security: Detecting and preventing fraud or misuse of our Site
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Legal Compliance: Meeting regulatory or contractual obligations
If you are an EEA resident, we process your data under the legal basis of fulfilling a contract, legitimate interests, and with your consent where applicable (e.g. for marketing).
Cookies
We use cookies to enhance user experience, analyze website traffic, and personalize content. You can control cookie settings through your browser. Some cookies are essential for the functionality of the website.
More details: Shopify Cookies Policy
Sharing Your Information
We may share your personal information with:
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Service providers (e.g. Shopify, payment processors, couriers)
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Marketing platforms (if applicable and with consent)
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Affiliates within our corporate group
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Authorities or regulators as required by law
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Third parties in connection with a business transaction (e.g. merger, sale)
We do not sell or share sensitive personal information. We only share personal data with third parties to perform necessary services.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
Children’s Data
Our Site is not intended for children under the age of 16. We do not knowingly collect or process personal information from minors. If you believe a child has submitted information, please contact us for removal.
Data Retention & Security
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We implement appropriate security measures, but no method of transmission or storage is 100% secure.
Your Rights
Depending on your location, you may have rights regarding your personal data, such as:
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Accessing or correcting your information
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Requesting deletion of your data
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Objecting to processing or withdrawing consent
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Requesting data portability
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Opting out of marketing communications
You can exercise these rights by contacting us (see below). We may verify your identity before responding.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:
Email: hello@sensesandbeyond.co
Mailing address: Senses and Beyond Ltd., 17 Amhurst Terrace, Hackney Downs Studios, London, E8 2BT, UK
We are the data controller of your personal information unless stated otherwise.